Refund & Return Policy
RETURN POLICY: 60-DAY MONEY-BACK GUARANTEE AND 1-YEAR MANUFACTURER'S WARRANTY
Our return policy offers a 60-day money-back guarantee and a 1-year manufacturer's warranty, ensuring your satisfaction with your purchase. You have 60 days from the date of receiving your item to request a return.
To be eligible for a return, please ensure your item is in its original condition, unworn or unused, with tags, and in its original packaging. Additionally, make sure to retain the receipt or proof of purchase.
Initiating a return is simple.
You can reach out to us via phone at +1 409-215-2340 or send us an email at email@example.com, and we will assist you promptly.
Upon contacting us, you will receive further instructions for obtaining a Return Merchandise Authorization (RMA).
If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without prior request and approval will not be accepted.
For any inquiries regarding the return process, feel free to contact us at firstname.lastname@example.org We are here to ensure a smooth and satisfactory experience for our valued customers.
We initiate refunds by returning the product price, which is the total order amount minus shipping costs. Please note that the original and return shipping charges are non-refundable. Refunds are typically processed within two weeks, although in some cases, it may take up to 30 days or longer.
The refund will be issued to the credit card used during the purchase. For added convenience, if we have your email on file, we will send you a confirmation upon receiving your return and another confirmation when your refund is processed.
In the event that your package is declined or returned to us (marked as 'Return to Sender'), you will bear the responsibility for the return shipping expenses.
Furthermore, declined packages may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.
We kindly request that you refrain from refusing the package upon delivery. The United States Postal Service (USPS) imposes an additional fee on us for any declined shipment, and unfortunately, we are obligated to pass this fee along to you.
Items labeled as "non-refundable" include Gift Cards and custom items. Additionally, charges for paid shipping and donations made at checkout (may appear as 'Tip') are also non-refundable.
For the most efficient process in obtaining the desired item, we recommend returning the product you currently have. Once the return is approved, you can proceed to make a separate purchase for the new item.
IF YOU RECEIVE A DAMAGED PACKAGE OR PRODUCT
Kindly contact us within 14 days of the delivery date, and we will arrange for a replacement item or initiate a return and refund process.
Kindly allow 7-14 business days for returns to be processed after they have been received at our facility. You will receive notification regarding the approval or rejection of the return, and if approved, the refund will be issued to the original method of payment within 3-5 business days.
If you do not observe the refund credited to the original method of payment by the 5th business day, please reach out to email@example.com to verify the status of the refund process.
If you discover any missing item(s) in your order, please contact firstname.lastname@example.org within 5 days of receiving the package.
If you notice any signs of tampering with the package, we recommend filing a claim with the carrier as well.
Please ensure to cross-check the packing slip, as it contains a list of all items enclosed in your order.
If you find any items to be missing when contacting us, kindly provide photo verification of the following: the packing slip, all contents from the package, and the shipping label.
Immediate notification of any potential missing items is required. If the order delivery date exceeds 5 days and we have not received the requested verification, we will assume that the order was received as per our records, and unfortunately, we won't be able to offer any form of compensation.